How to get Help QUICKER!
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- DanG
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1.
If this is a site that is online could you please supply a link so we can better diagnose the issue?
It makes our suggestions more accurate if we see the actual coding of your site.
If it requires privacy, only then contact us by PM.
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- DanG
- Preeminent Rocketeer
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- Thanks: 3229
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2.
DO NOT send PM's to Moderators unless requested to do so. If we need your info, please use this format:
- your thread link
- website URL
- UserName and Password for Admin access
- and if required FTP login details.
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- DanG
- Preeminent Rocketeer
- Posts: 36750
- Thanks: 3229
- Custom work done
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3.
Save time and money. Copy this to your post and your on your way to helping yourself to get your issue resolved QUICKER!
- My website URL is: http://www.mysite.com - My Joomla version number is J-x.x.x - My Rockettheme template version number is: x.x.x or - My RocketLauncher version number is: x.x.x or - My Rok-extension version number is: x.x.x running on template [u]rt_template-name[/u] - My Gantry version number is x.x.xx My issue is: -
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- DanG
- Preeminent Rocketeer
- Posts: 36750
- Thanks: 3229
- Custom work done
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4.
NEVER have caching or compression turned ON while developing, because:
a) you can always test to see if these processes work early on after install but turn them OFF while actually developing. Otherwise you'll find yourself making changes in the back-end but not seeing them in the front-end.
After development and during debugging before going live you can turn them back on again.
b) it makes it much harder for us to help you when caching and compression is ON. We can't see the contents of your cache and we have no clue what CSS file css-62772285f72c78f6d865166b5edd82f6.php refers to ???
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- DanG
- Preeminent Rocketeer
- Posts: 36750
- Thanks: 3229
- Custom work done
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5.
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Once your issue is resolved, PLEASE! mark your FIRST POST in the TOPIC as
[SOLVED].
This makes it so much easier to find and address other members issues and those of yours.
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- DanG
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- Posts: 36750
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7.
Get used to using an Inspector Tool like Chrome Developer Tools - Last Edit: 9 years 2 months ago by DanG.
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- DanG
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8.
After making changes ALWAYS clear your Admin caches and your Front-End browser cache.
......................................................LIFE
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.........................trouser cash..........................browser cache - Last Edit: 9 years 2 months ago by DanG.
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- DanG
- Preeminent Rocketeer
- Posts: 36750
- Thanks: 3229
- Custom work done
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DanG wrote:
4.
NEVER have caching or compression turned ON while developing, because:
a) you can always test to see if these processes work early on after install but turn them OFF while actually developing. Otherwise you'll find yourself making changes in the back-end but not seeing them in the front-end.
After development and during debugging before going live you can turn them back on again.
b) it makes it much harder for us to help you when caching and compression is ON. We can't see the contents of your cache and we have no clue what CSS file css-62772285f72c78f6d865166b5edd82f6.php refers to ???
For an excellent explanation of caching systems see this article by Andy -> Caching EXPLAINED
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- DanG
- Preeminent Rocketeer
- Posts: 36750
- Thanks: 3229
- Custom work done
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Debugging a blank front page:
Requirements for Joomla! 3.xSoftware Recommended Minimum More information PHP (Magic Quotes GPC off)[1] 5.4 + 5.3.10 + http://www.php.net Supported Databases: MySQL (InnoDB support required) 5.1 + 5.1 + http://www.mysql.com SQL Server 10.50.1600.1+ 10.50.1600.1+ http://www.microsoft.com/sql PostgreSQL 8.3.18 + 8.3.18 + http://www.postgresql.org/ Supported Web Servers: Apache[2]
(with mod_mysql, mod_xml, and mod_zlib)2.x + 2.x + http://www.apache.org Nginx 1.1 1.0 http://wiki.nginx.org/ Microsoft IIS[5] 7 7 http://www.iis.net Check that Admin -> Site or System -> System Information -> PHP Information -> Core-> memory_limit is 128MB or higher.
Requirements for Joomla! 2.5
Software Recommended Minimum More information PHP 5.4 + 5.2.4 + http://www.php.net Supported Databases: MySQL 5.0.4 + 5.0.4 + http://www.mysql.com SQL Server[4] 10.50.1600.1+ 10.50.1600.1+ http://www.microsoft.com/sql Supported Web Servers: Apache[2]
(with mod_mysql, mod_xml, and mod_zlib)2.x + 2.x + http://www.apache.org Nginx 1.1 1.0 http://wiki.nginx.org/ Microsoft IIS[5] 7 7 http://www.iis.net Check that Admin -> Site or System -> System Information -> PHP Information -> Core-> memory_limit is 128MB or higher.
Footnotes- PHP 5.3.1 is required for versions 3.0 through 3.2. At 3.3, the minimum is raised to PHP 5.3.10.[/p]
- In order to use SEO URLs, you will need to have the Apache mod_rewrite extension installed.[/p]
- Do not use PHP 4.3.9, 4.4.2 or 5.0.4. These releases have known bugs that will interfere with installation. Zend Optimizer 2.5.10 for PHP 4.4 also has serious bugs and you should ask your host to upgrade to a newer version. Joomla! versions 1.5.15 and later are compatible with PHP 5.3. Note that the OpenID library is not compatible with PHP 5.3.
- Support for Microsoft SQL Server was added for the 2.5 release; 1.6 and 1.7 do not have this support.
- For further assistance using Microsoft IIS, visit the
Joomla! IIS forum
- PHP 5.3.1 is required for versions 3.0 through 3.2. At 3.3, the minimum is raised to PHP 5.3.10.[/p]
- MAMP (Windows) - For more information, visit
Get MAMP for Windows
- WAMP (Windows) - For more information, visit
http://www.wampserver.com
- LAMP (Linux) - Most Linux distributions come with a pre-configured LAMP server.
- MAMP (Macintosh) - For more information, visit
http://www.mamp.info
- XAMPP (Multi-platform) - Not for live sites. For more information, visit http://www.apachefriends.org/en/xampp.html
- Check your folder permissions here:Admin -> Site or System -> System Information -> Directory Permissions to ensure they're writeable - which is all GREEN (except configuration.php which should be RED)
- Check folders have 0755 permissions and that files are 0644 and that Owner/Group are correct (you can use an FTP client or FPA mentioned below).
- Specifically check the ../cache and the ../templates/rt_templateName/css-compiled folders.
- check Admin -> Site or System -> System Information -> System Information Tab->
Web Server to PHP interface: apache2handler -or- CGI / FastCGI ? Joomla prefers CGI / FastCGI
- Use the Joomla Forum Post Assistant to do more detailed checks.
- Download the attached Joomla Forum Post Assistant "fpa-en.zip" file your to HDD.
- Extract out the file "fpa-en.php" and Upload this to your servers Joomla ROOT folder
- Open a browser window and run http://my-site.com/fpa-en.php
- Post your findings to see if there are problems
- Last Edit: 9 years 6 months ago by DanG.
Configuration Options
If installing on a local computer, there are a number of packages that will help you get set up quicker than individual
installations:
For DataBase issues check :
Admin -> Extend or Extensions -> Extension Manager -> Database and if there are errors then in the upper RightHand corner of the page click the FIX button.
For ownership or permission issues check :
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Time to create page: 0.071 seconds